General CloseKnit FAQs

CloseKnit is a hybrid primary & immediate care practice. We combine the convenience of virtual visits with the added support of in-person care.

We offer video visit appointments in all 50 states and in-person care in Maryland, DC, Virginia, and Massachusetts.

In addition to high quality care, every CloseKnit Primary Care patient gets support from and access to Health Guides who can help schedule appointments, coordinate care, find specialists, answer benefits questions, and more – all at no additional cost.

We offer comprehensive patient care services that address your needs. We offer:

Primary Care (ages 18+)

• Preventive care to help you achieve your long-term health goals
• Chronic care and disease management
• A dedicated Health Guide to help you navigate the healthcare system
• Answers to your billing and benefits questions

Immediate Care (ages 2+)

• Same/Next-Day access to licensed providers
• Open on weekends
• Treatment for common illnesses and minor injuries

Behavioral Health (ages 2+)

• Behavioral health counseling with licensed therapists
• Psychiatry services including medication management
• Guided and personalized programs tailored to you
• Private 1-on-1 support over phone or video

Nutrition Services (ages 5+)

• Insurance-covered services with a Registered Dietitian
• Personalized, evidence-based nutrition plans
• Continuous nutrition guidance available
• One-time Q&A sessions available

New Parent Support

• Connect with expert lactation consultants
• Help with issues such as feeding, pumping, latching, and more
• Breastfeeding tips and resources for new moms & dads

While registration is not required to visit a CloseKnit practice, you can register here or you can download the CloseKnit app in the App Store or Google Play. Once registered, you can message your Care Team directly, pay your bills, and schedule appointments. 

No. Registration is free.

If you are 18 years of age or older you are eligible to register.

Once registered, parents and legal guardians can book certain types of visits for their covered dependents (age 2-17) by selecting “My Dependent” when setting up an immediate care, behavioral health, or nutrition visit.

There are a few ways you can see a CloseKnit provider. You can visit one of our locations here, book a visit via phone, book a visit using our online appointment tool, or book a visit by emailing hello@closeknit.com.

You will use your traditional health coverage to pay for services, just like you do at other medical providers. You can set up your preferred method of payment through a credit card, debit card, HSA or FSA debit card.

We take the security of your information very seriously. That’s why we comply with all standards required by law, including HIPAA, HITECH, security protocols and safeguarding information using proper protections.

CloseKnit offer hybrid care, which includes in-person and virtual visits. Most telehealth providers address immediate and urgent clinical needs that are typically “one and done”. CloseKnit, however, provides a whole health solution that includes primary care, urgent care, behavioral health, nutrition services and new parent support. With CloseKnit, you get an entire Care Team to address your healthcare goals to help you live your happiest, healthiest life. That means we’re with you for the long haul.

Please tell us by emailing hello@closeknit.com. We will work to make it right. 

Yes. If we’re not a good fit, we can help you find a participating provider who is. After all, this isn’t about us—it’s about you.

Only individuals located in the 50 states and Washington, D.C. can use the CloseKnit virtual urgent care service. It is not available to individuals outside of the United States.

If you have technical issues during your visit, contact our support team at 866-233-6925, option 6.

We love to hear from you. If you have feedback, you can email us at hello@closeknit.com.