Billing FAQs

You’re receiving an invoice for services provided by CloseKnit or one of our trusted partners: Array or Culina.

If you would like more information as to what services you are being billed for, please reach out to us at CKBilling@closeknit.com.

CloseKnit partners with Array, AbleTo, and Culina to deliver care and manages billing for these services. If you receive a bill directly from a partner instead of us, please contact CloseKnit right away at CKBilling@closeknit.com.

You may have received a delayed invoice. Here is why:

• We recently transitioned to a new billing system, which caused delays.
• Insurance processing or documentation review may have extended timelines.
• Finalizing reviews and coding with providers may have impacted timelines.

We apologize for the delay and appreciate your understanding.

Yes! Log in to the CloseKnit app or web portal and go to your Health Wallet to view and pay your invoices.

Yes, your receipt will be available for download upon payment. If you have any questions about your receipt, you can reach out to CKBilling@closeknit.com for assistance.

We understand that medical expenses can be a burden on you financially and are here to support you. Please reach out to CKBilling@closeknit.com to discuss payment options.

Yes. If you’d like to set up a payment plan, please contact our Customer Service team for assistance at CKBilling@closeknit.com.

Stripe is the payment processor we use for billing and payments. You can make your payment using the link provided in the email or by signing in to CloseKnit and viewing your bills.

Invoices will be sent from invoice+statements@closeknithealth.com

The reply-to is CKBilling@closeknithealth.com

If your appointment was not completed due to these issues and you received a bill, please reach out to CKBilling@closeknit.com for assistance.

Health insurance coverage does vary by plan. While some services may be fully covered, others may require a copay, coinsurance, or meeting a deductible. For the most accurate information about coverage and patient responsibility, please contact your insurance provider directly. Their contact information can be found on the back of your insurance card or through their member portal.