Primary Care FAQs

You do not need to choose a Primary Care Provider (PCP) at CloseKnit to use our clinical services. However, if you decide to choose us as your PCP, you will be paired up with a provider licensed in your area and will have full access to a dedicated Care Team, including free messaging.

If you already have a PCP, you can still access our clinical services (such as immediate care), and we can keep your PCP informed of the care we provide—if you’d like.

Visits can be scheduled up to thirteen months in advance.

If you’re in need of in-person or specialty care, your Care Team will refer you to a local provider who specializes in the area of need—such as heart conditions, joint care, etc. You may also be referred to see a CloseKnit provider in one of our physical locations, if available in your area.

If lab work is needed before, or following, your visit, your provider will arrange getting an order sent to a facility near you.

Yes. We can help you order, refill, transition to mail order, find coupons and more.

We will bill your insurance company for your visit and if you have any cost sharing such as a copay, we will charge your credit card or health savings account after your visit. Payments can be made with a credit or debit card, including HSA cards if applicable.