Primary Care FAQs

You do not need to choose a Primary Care Provider (PCP) at CloseKnit to use our clinical services. However, if you decide to choose us as your PCP, you will be paired up with a provider licensed in your area and will have full access to a dedicated Care Team, including free messaging.

If you already have a PCP, you can still access our clinical services (such as immediate care), and we can keep your PCP informed of the care we provide—if you’d like.

Visits can be scheduled up to thirteen months in advance.

If you’re in need of in-person or specialty care, your Care Team will refer you to a local provider who specializes in the area of need—such as heart conditions, joint care, etc. You may also be referred to see a CloseKnit provider in one of our physical locations, if available in your area.

If lab work is needed before, or following, your visit, your provider will arrange getting an order sent to a facility near you.

Yes. We can help you order, refill, transition to mail order, find coupons and more.

We will bill your insurance company for your visit and if you have any cost sharing such as a copay, we will charge your credit card or health savings account after your visit. Payments can be made with a credit or debit card, including HSA cards if applicable.

To get a referral, please have the following information ready and call our office, we’ll be happy to prepare it for you. Name, address, telephone number, specialty of the doctor you want to see, the reason for your visit, and your insurance information. Please note that if your insurance information has changed, we cannot issue a referral until we have a copy of your new card.

We ask that you give our office at least 2 business days’ notice. If you have provided us with the necessary information, your referral will be ready for you to pick up in 2 business days.

In order to better serve those patients who have appointments, we can fax your referrals upon your request and you can also stop by the office to pick it up.

Generally, the specialist’s office will see you if you tell them you have one but have forgotten it. If that does not satisfy them, they can call us, and we can let them know one was issued and give them verbal authorization. You will still be responsible for getting that referral to them.

We understand that emergencies do occur. Please call us as soon as possible to let us know of this emergency, make sure you have the necessary information for us to issue this referral and we will be happy to fax it to their office.

We will always give you the names of specialists we think can best serve your individual needs. It is the patient’s responsibility to find out whether or not they participate with your insurance plan. If they do not, you may call your insurance to find a specialist in your particular plan.

Please know your insurance guidelines and know that, if you have an HMO, you will more than likely require a referral anytime you see a physician outside of our office. If you see a specialist without a referral, we will not back date the referral as it goes against our insurance contracts and you may be financially responsible for that visit. Also, if you arrive at your specialist’s office without a referral, they may ask you to reschedule. Please plan ahead and make sure you have the necessary referral to avoid any problems.